Getting Started
Quick Start Checklist
Quick Start Checklist
Launch your support center in 30 minutes or less.
Setup (10 minutes)
•[ ] Create your HelpKit account
•[ ] Complete your business profile
•[ ] Upload your logo in Settings → Branding
•[ ] Set your accent color to match your brand
Knowledge Base (15 minutes)
•[ ] Create 3-5 categories
•[ ] Write your top 10 FAQ articles
•[ ] Set category sort order
Support Channels (5 minutes)
•[ ] Embed the chat widget on your website
•[ ] Configure the ticket submission form
•[ ] Set up email forwarding (Pro plan)
Team (Optional)
•[ ] Invite your support agents
•[ ] Assign categories to agents
•[ ] Set up SLA rules
Go Live
•[ ] Test the widget on your website
•[ ] Submit a test ticket
•[ ] Verify email notifications work
•[ ] Share your help center URL with customers
What Happens Next
HelpKit starts learning from day one:
•AI analyzes customer questions
•KB Gap Alerts show missing articles
•Auto-resolution improves as your KB grows
You're live! Check your dashboard daily to monitor performance.