Customizing the Chat Widget

Customizing the Chat Widget

The chat widget is a floating support button on your website that lets customers search your KB and chat with AI.

Accessing Widget Settings

Go to Admin → Widget Builder or Dashboard → Settings → Widget.

Branding Options

•Accent Color — match your brand (default: #6C63FF)

•Bot Name — the AI assistant's display name

•Welcome Message — first message customers see

•Company Logo — appears at the top of the widget

Behavior Settings

•Chat Enabled — toggle the chat functionality

•Show Powered By — toggle "Powered by HelpKit" footer

•Quick Actions — predefined buttons for common questions

•Business Hours — display hours in the widget

Response Templates

Configure default responses for:

•Pricing questions

•Setup help

•Billing inquiries

•Contact requests

•General fallback

Preview

Use the live preview in Widget Builder to see changes in real-time before deploying.