Chat Widget

Widget Quick Actions

1 min readMar 28, 2026

Quick actions are preset buttons that appear in the chat widget, helping customers get answers with one click.

1.Go to Admin → Widget Builder → Quick Actions

2.Click + Add Action

3.Enter:

- Label — button text (e.g., "Pricing Info") - Prompt — the question it triggers (e.g., "What are your pricing plans?")

For most businesses:

•Pricing — "What are your pricing plans?"

•Getting Started — "How do I get started?"

•Contact Support — "I need to talk to a human"

•Account Help — "I need help with my account"

•Keep labels short (2-3 words)

•Limit to 3-4 quick actions (too many is overwhelming)

•Test each action to ensure AI gives a good response

•Update actions based on what customers ask most

Track quick action usage in Dashboard → Analytics:

•Which actions are clicked most

•Resolution rate per action

•Helps you optimize button choices