Getting Started

Setting Up Your Knowledge Base

1 min readMar 28, 2026

Your knowledge base is the foundation of HelpKit. It powers AI responses, helps customers self-serve, and reduces ticket volume.

Think about the main topics customers ask about:

•Getting Started — onboarding, setup guides

•Account & Billing — payments, plans, invoices

•Features — how to use your product

•Troubleshooting — common issues and fixes

1.Go to Admin → Knowledge Base

2.Click + New Category

3.Enter a name, slug, icon emoji, and description

4.Set the sort order (lower numbers appear first)

Start with the top 10 questions customers ask. Each article should:

•Answer one specific question

•Use clear, step-by-step instructions

•Include screenshots where helpful

•Link to related articles

Articles are live as soon as you save them. They appear in:

•Your public help center at helpkit.in/help

•The embedded chat widget's search

•AI-powered auto-responses

•Start with 10-15 core articles — you can always add more

•Check KB Gap Alerts on your dashboard for missing topics

•Update articles regularly based on new customer questions