Creating Your First Article

Creating Your First Article

Help articles are the core of your support center. Here's how to create one.

Step 1: Navigate to Articles

Go to Admin → Knowledge Base → Articles and click + New Article.

Step 2: Fill In the Details

•Title — clear and specific (e.g., "How to Reset Your Password")

•Category — select the relevant category

•Slug — auto-generated from title, but you can customize it

Step 3: Write the Content

Use the markdown editor to write your article:

•## for main headings

•### for sub-sections

•1. 2. 3. for numbered steps

•- bullets for lists

•code for technical terms

•link text for links

Step 4: Add a Preview

Write a 1-line summary. This appears in search results and the help center listing.

Step 5: Publish

Click Save. The article is immediately available in:

•Your public help center

•Widget search results

•AI auto-response matching

Writing Tips

•One article = one topic

•Start with the most common customer question

•Use screenshots for visual steps

•Keep paragraphs short (2-3 sentences)

•End with a "Still need help?" link to your ticket form