HelpKit Dashboard Overview

Dashboard Overview

The HelpKit dashboard is your AI Command Center for managing customer support.

Key Sections

Hero Metrics (Top Row)

•AI Auto-Resolution Rate — percentage of tickets resolved by AI without human intervention

•Tickets Today — broken down by auto-resolved, human-resolved, and pending

•Avg Response Time — compared to yesterday

•Quality Score — AI confidence rating out of 100

Left Column

•Recent Tickets — latest support requests with status badges

•SLA At-Risk — tickets approaching their deadline

Right Column

•KB Gap Alerts — topics customers ask about that aren't in your knowledge base

•Resolution Trend — 7-day chart of AI-resolved tickets

•Channel Breakdown — tickets by source (web, email, widget)

Navigation

Use the sidebar to switch between:

•Dashboard — AI Command Center

•Tickets — view and manage your tickets

•Knowledge Base — manage help articles

•Settings — account and team configuration

Mobile Access

The dashboard is fully responsive. On mobile, tap the hamburger menu (☰) to access navigation.