Custom Domain Setup

Custom Domain Setup

Host your support center on your own domain (e.g., support.yourcompany.com).

Requirements

•Pro or Business plan

•Access to your domain's DNS settings

Step 1: Choose Your Domain

Common patterns:

•support.yourcompany.com

•help.yourcompany.com

•docs.yourcompany.com

Step 2: Add DNS Record

Add a CNAME record in your DNS provider:

| Type | Name | Value | |------|------|-------| | CNAME | support | cname.vercel-dns.com |

Step 3: Configure in HelpKit

1.Go to Admin → White Label → Custom Domain

2.Enter your domain (e.g., support.yourcompany.com)

3.Click Verify Domain

4.Wait for DNS propagation (usually 5-30 minutes)

Step 4: SSL Certificate

HelpKit automatically provisions an SSL certificate for your custom domain. No action needed — HTTPS works automatically.

Troubleshooting

•Domain not verifying? — DNS propagation can take up to 48 hours

•SSL error? — wait 10 minutes after verification, then try again

•Redirect loop? — ensure no conflicting DNS records exist