Analytics & Reports

Exporting Analytics Data

1 min readMar 28, 2026

Export your support data for reporting, sharing, or deeper analysis.

•Tickets — full ticket list with all fields

•Agent Performance — per-agent metrics

•KB Analytics — article views, helpful votes, search data

•Resolution Data — AI vs human, times, categories

1.Go to Admin → Analytics

2.Select the report type

3.Set your date range and filters

4.Click Export CSV

5.File downloads to your computer

Exported files include:

•Headers in the first row

•One row per record

•Date fields in ISO format

•UTF-8 encoding

•Monthly support reports for stakeholders

•Team performance reviews

•Identifying trends in external tools (Excel, Google Sheets)

•Audit trails for compliance